# Customer support ticket data

URL: https://aidataforsale.com/data/customer-support-tickets
Publisher: AI Data For Sale (Marketing Signals Ltd)
Updated: 2026-11-10

License de-identified support tickets and resolutions for AI training. Why resolved tickets with outcomes are valuable and how to prepare them safely.

## Summary

- Support tickets pair a real customer problem with the steps that solved it, which support agents and AI assistants learn from.
- Tickets with resolution codes, satisfaction scores and linked knowledge base articles are worth the most.
- Customer details in ticket text and attachments are removed before any sample is shared.
- Business customers' contracts may treat support content as confidential, which needs checking first.

## Specification

| Field | Detail |
| --- | --- |
| What it is | Support tickets with full threads, categories, priority, resolution codes, CSAT and linked help articles. |
| Measured in | Tickets, by product area, language and years. |
| Who buys | Support AI vendors, agent builders and labs. |
| Where it comes from | SaaS and ecommerce companies, IT service desks and managed service providers. |
| Rights to clear | Privacy notice at collection, B2B confidentiality clauses, help desk platform terms. |
| Privacy | Names, emails, phone numbers, order and account numbers, and attachments containing personal data. |
| Pricing signal | Priced on ticket volume, domain and outcome labels. |

## Why tickets are good training data

A resolved ticket is a worked example: symptom, diagnosis, fix and confirmation. Across thousands of tickets, a model learns a product's failure modes and the vocabulary customers actually use.

## Preparing a ticket export

1. Export tickets with threads, metadata and outcomes; leave attachments out at first.
2. De-identify customer details and replace them with consistent placeholders.
3. Remove tickets about legal disputes, security incidents or regulated data.
4. Produce a sample of a few hundred tickets for buyer review.

See [conversational data](https://aidataforsale.com/data/conversational-data) for live chat and [call center recordings](https://aidataforsale.com/data/call-center-recordings) for voice.

## Questions

### Are tickets without resolutions useful?

Less so. Resolution notes and outcome codes are what turn tickets into training examples.

## Next steps

- [Request this data](https://aidataforsale.com/request-data)
- [License data like this](https://aidataforsale.com/list-your-data)

## Sources

- [Frankfurt Kurnit Klein & Selz: Selling company data for AI training, what to know before you say yes](https://technologylaw.fkks.com/post/102o455/selling-company-data-for-ai-training-what-to-know-before-you-say-yes)